IT Technical Support – Desktop Analyst w Wrocław, Dolnośląskie sprżedam

IT Technical Support – Desktop Analyst Who are we looking for? Who are we looking for? Before you start our induction training we will check if you: are well motivated team player with ability to work under pressure and in changing environment are able to work with minimum supervision and perform under pressure to tight deadlines are able to work effectively and flexibly in a small team have well structured multi-tasking skill have attention to details have proactive and ‘can do’ attitude Essential: Good English language skills (B2) Excellent knowledge of Windows 7 and Windows 10 Good knowledge of MS Office 365 Basic knowledge of and experience in troubleshooting networking issues Basic knowledge of Active Directory Basic knowledge of Microsoft Server systems Experience in customer care Basic ITIL knowledge Willing to work in shifts during regular office opening hours Willing to work outside office opening hours by occasion Willing to travel to other office locations Nice to have: At least BSc degree in ITC or similar IT Hardware knowledge Apple Mac OS knowledge is a plus What will you do? What will you do? 1st and 2nd level Helpdesk for users (supported hardware, software, applications & tools) Onsite (Hand/Eyes) support contact for Projects, Service Desk and other teams Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc) REMEDY (ITSM) call registration or other ticket registration system H/W break fix and maintenance Paperwork for asset & finance management PC preparations (W’10 incl. MS Office build, configuration) and startup training (provisioning) to new users PC and PC supply provisioning Who will you be working with? Who will you be working with? We are divided into six cities, but despite that we are working as a one team, supporting each other in daily activities, in friendly and partnership-based atmosphere. Within this team you will have an opportunity to support local IT infrastructure and cooperate with other support teams across the world. What we offer? Atmosphere Working with great people and in legendary atmosphere No formal dress code Annual family picnics Unforgettable integrational events Employee volunteering opportunities and interesting CSR projects We value and respect diversity in terms of gender, nationality, roles, age, interests Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball Development Development in expert or leader competencies Broad training offer with possible co-funding Access to Harvard Business Review knowledge base Introduction plan for new employees and Buddy Initiative A wide range of instructor-led and e-learning trainings Co-financing for post-graduate studies and courses Many companies under one roof / internal headhunters Internal development events: conferences, meetings, communities Education First platform for learning English online Benefits Contract of employment for an indefinite period Bonuses, including those for new employees recommendation Additional life insurance Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.) Disability inclusion, assistive technologies, reasonable accommodations Private medical care for you and your family Bicycle parking and carpooling options Free coffee, water, milk and wide range of teas Anti-smog plants in offices Car leasing About us Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands. www.capgemini.com/pl-pl/marker Apply

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